We've added lots of new conference features for West & Central Africa Com 2010

• A new location for a better conference & exhibition experience: the Meridien Président in Dakar, Senegal
• More interactive sessions: 8 panels and roundtables with audience participation allowing to share more ideas and best practice
• Regional Leaders Interviews: where senior representatives of the region’s major operator groups discuss their strategies for growth in the region
• CEO Roundtable: hear from the leaders of some of the region’s most dynamic operators on their strategies to remain competitive in a changing market
• Broadband Developments Session: presentations, case studies and a panel debate to examine strategies to develop broadband in the region and the pros and cons of the various technologies (fixed, 3G+, LTE, WiMAX)
• Cost-efficiency Strategies Session: hear from operators and vendors and share best practice on topics including outsourcing, managed services, infrastructure sharing, low-cost network solutions
• Spotlight on Call Centres: an interactive session to examine the call centre market in the region and how operators can benefit from outsourcing their customer relation activities
• Mobile Money Panel: an interactive session with mobile money specialists on delivering on customers’ needs with mobile banking services
• Customer Retention Debate: share ideas with operators and experts on how to improve customer loyalty
• End-User Viewpoint: a consumers representative will discuss how operators can improve on how they answer customers’ needs
• Future Developments Discussion: an independent panel to close the conference with a discussion on the future trends in West & Central Africa’s markets for 2010 and beyond
• Even more C-level speakers representing the whole telecommunications ecosystem in est & Central Africa: mobile, fixed-line, WiMAX, ISPs, satellite, infrastructure equipment, VAS solutions, consultants, investors etc.
• Updates before, during and after the event to stay informed on the programme and who to meet: speaker interviews, Com World Series blog, dedicated Linkedin group